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International Journal of Advanced Research in Education and TechnologY(IJARETY)
International, Double Blind-Peer Reviewed & Refereed Journal, Open Access Journal
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Article

TITLE The Impact of Emotional Intelligence Training on Reducing Organizational Role Stress and Enhancing Happiness in Indian IT Professionals
ABSTRACT This study reveals that emotional intelligence (EI) training significantly reduces organizational role stress (ORS) and enhances happiness among Indian IT professionals. In a quasi-experimental design involving 250 participants from major IT hubs like Bangalore and Hyderabad, pre- and post-training assessments showed a 28% average decrease in ORS scores, measured using the Organizational Role Stress Scale. Participants in the experimental group, who underwent a 12-week EI training program focusing on self-awareness, empathy, and stress management, reported mean ORS reductions from 4.2 to 3.0 on a 5-point scale, compared to negligible changes in the control group. Happiness levels, evaluated via the Oxford Happiness Questionnaire, increased by 32%, with post-training scores rising from 3.8 to 5.0, indicating improved subjective well-being. Statistical analyses, including paired t-tests and regression models, confirmed strong negative correlations between EI gains and ORS (r = -0.65, p < 0.001), and positive correlations with happiness (r = 0.72, p < 0.001). Demographic moderators played a role: Younger professionals (under 30) exhibited greater ORS reductions (35%) than older ones (22%), while gender differences were minimal, with females showing slightly higher happiness gains (34% vs. 30% for males). Experience levels influenced outcomes, as mid-level employees (5-10 years) benefited most from empathy modules, leading to enhanced team dynamics and reduced role ambiguity. Overall, the findings underscore EI training as a potent buffer against high-pressure work environments in India's IT sector, where burnout rates exceed 60%. Implications include organizational recommendations for mandatory EI programs to boost retention by up to 20% and productivity through lower absenteeism. These results contribute to positive psychology by demonstrating EI's practical impact on well-being in emerging economies, suggesting scalable interventions for sustainable corporate health. Future applications could extend to hybrid work models post-COVID, fostering resilient workforces amid technological disruptions.
AUTHOR Dr. Ankita chakarbarty Professor, Department of Management, Sunrise University, Alwar, Rajasthan, India
VOLUME 10
DOI DOI:10.15680/IJARETY.2023.1006032
PDF 32_The Impact of Emotional Intelligence Training on Reducing Organizational Role Stress and Enhancing Happiness in Indian IT Professionals.pdf
KEYWORDS
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