- Monday, Nov 17th, 2025
| TITLE | The Digitalization Dilemma: An Empirical Analysis of Government Portal Inefficiencies and Client Coordination Gaps in Statutory Compliance Services in India |
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| ABSTRACT | : This study conducts an empirical analysis of the operational challenges faced by professional firms in delivering corporate and regulatory compliance services to small and medium-sized enterprises (SMEs) in India. Utilizing data collected via a quantitative survey (N = 80) within the context of a Patna-based Chartered Accountancy firm, the research investigates two primary hurdles: the effectiveness of digital government platforms and the efficiency of client coordination. The findings indicate that while digital platforms like the MCA and Udyam portal are functional, a significant majority of respondents (61.3%) rated them as only "Moderately Effective" due to technical glitches, confirming the persistent digitalization dilemma. Simultaneously, the research highlights critical client-side deficiencies, with 85.1% of professionals reporting frequent to very frequent follow-ups required to obtain correct documentation. Furthermore, "Managing clients' impatience with processing times" emerged as the most challenging aspect of expectation management (51.2%). These hurdles underscore the indispensable role of professional guidance, which 78.8% of respondents deemed "Extremely Crucial" or "Very Crucial" for navigating complex registrations like GST and MSME. The study concludes that successful compliance in the contemporary Indian regulatory environment relies on the ability of professional firms to effectively bridge the gap between bureaucratic digital inefficiencies and clients' documentation deficiencies, thereby ensuring regulatory adherence and fostering corporate governance. |
| AUTHOR | Uditya Raj, R Abdul Subhaan, Dr. Kanchan G. Rajput Post Graduate, Diploma in Management, Dayananda Sagar Business School, Bengaluru, Karnataka, India Sr. Assistant Professor, Dayananda Sagar Business School, Bengaluru, Karnataka, India |
| PUBLICATION DATE | 2025-11-13 |
| VOLUME | 12 |
| DOI | DOI:10.15680/IJARETY.2025.1206005 |
| 5_The Digitalization Dilemma An Empirical Analysis of Government Portal Inefficiencies and Client Coordination Gaps in Statutory Compliance Services in India.pdf | |
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